Shipping policy
AT ATÉLEIA, WE TAKE PRIDE IN CREATING UNIQUE, MADE-TO-ORDER PRODUCTS THAT ARE CRAFTED WITH CARE AND ATTENTION TO DETAIL. PLEASE NOTE THAT DUE TO THE NATURE OF OUR PROCESS, IT MAY TAKE UP TO 14 BUSINESS DAYS FOR US TO SHIP YOUR PRODUCT. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING AS WE STRIVE TO DELIVER EXCEPTIONAL QUALITY.SHIPPING TIMES:
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING TRACKING INFORMATION. THIS WILL ALLOW YOU TO MONITOR THE PROGRESS OF YOUR PACKAGE AND ESTIMATE ITS EXPECTED DELIVERY DATE.
- PROCESSING TIME: ONCE YOUR ORDER IS PLACED, PLEASE ALLOW UP TO 14 BUSINESS DAYS FOR OUR TEAM TO HANDCRAFT YOUR PRODUCT WITH THE UTMOST PRECISION AND CARE.
- SHIPPING TIME: AFTER THE PROCESSING PERIOD, YOUR ORDER WILL BE SHIPPED USING THE SHIPPING METHOD SELECTED DURING CHECKOUT. PLEASE NOTE THAT SHIPPING TIMES MAY VARY DEPENDING ON YOUR LOCATION AND THE CHOSEN SHIPPING CARRIER.
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING TRACKING INFORMATION. THIS WILL ALLOW YOU TO MONITOR THE PROGRESS OF YOUR PACKAGE AND ESTIMATE ITS EXPECTED DELIVERY DATE.
SHIPPING METHODS AND COSTS:
WE OFFER VARIOUS SHIPPING OPTIONS TO ACCOMMODATE YOUR NEEDS. THE AVAILABLE SHIPPING METHODS WILL BE DISPLAYED DURING THE CHECKOUT PROCESS, ALONG WITH THEIR ASSOCIATED COSTS. PLEASE SELECT THE DESIRED SHIPPING METHOD THAT SUITS YOUR PREFERENCES.
INTERNATIONAL SHIPPING:
WE OFFER INTERNATIONAL SHIPPING TO CUSTOMERS WORLDWIDE. HOWEVER, PLEASE BE AWARE THAT CUSTOMS DUTIES, TAXES, AND FEES MAY BE APPLICABLE UPON DELIVERY, AND THEY ARE THE RESPONSIBILITY OF THE RECIPIENT. WE RECOMMEND CHECKING WITH YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION REGARDING POTENTIAL CHARGES.
WE OFFER INTERNATIONAL SHIPPING TO CUSTOMERS WORLDWIDE. HOWEVER, PLEASE BE AWARE THAT CUSTOMS DUTIES, TAXES, AND FEES MAY BE APPLICABLE UPON DELIVERY, AND THEY ARE THE RESPONSIBILITY OF THE RECIPIENT. WE RECOMMEND CHECKING WITH YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION REGARDING POTENTIAL CHARGES.
ORDER MODIFICATIONS AND ADDRESS CHANGES:
IF YOU NEED TO MAKE ANY CHANGES OR MODIFICATIONS TO YOUR ORDER, INCLUDING THE SHIPPING ADDRESS, PLEASE CONTACT US AS SOON AS POSSIBLE. WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST, BUT PLEASE NOTE THAT CHANGES MAY NOT BE POSSIBLE ONCE THE ORDER HAS BEEN PROCESSED.
IF YOU NEED TO MAKE ANY CHANGES OR MODIFICATIONS TO YOUR ORDER, INCLUDING THE SHIPPING ADDRESS, PLEASE CONTACT US AS SOON AS POSSIBLE. WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST, BUT PLEASE NOTE THAT CHANGES MAY NOT BE POSSIBLE ONCE THE ORDER HAS BEEN PROCESSED.
SHIPPING DELAYS:
WHILE WE STRIVE TO MEET OUR ESTIMATED SHIPPING TIMES, UNFORESEEN CIRCUMSTANCES SUCH AS HIGH ORDER VOLUMES OR EXTERNAL FACTORS MAY CAUSE DELAYS. IF THERE IS A SIGNIFICANT DELAY IN SHIPPING YOUR ORDER, WE WILL NOTIFY YOU AND PROVIDE UPDATES REGARDING THE REVISED SHIPPING TIMEFRAME.
WHILE WE STRIVE TO MEET OUR ESTIMATED SHIPPING TIMES, UNFORESEEN CIRCUMSTANCES SUCH AS HIGH ORDER VOLUMES OR EXTERNAL FACTORS MAY CAUSE DELAYS. IF THERE IS A SIGNIFICANT DELAY IN SHIPPING YOUR ORDER, WE WILL NOTIFY YOU AND PROVIDE UPDATES REGARDING THE REVISED SHIPPING TIMEFRAME.
IF YOU HAVE ANY FURTHER QUESTIONS OR REQUIRE ASSISTANCE REGARDING OUR SHIPPING POLICY, PLEASE DON'T HESITATE TO REACH OUT TO US VIA EMAIL ATELEIA.JEWELRY@GMAIL.COM.